Welcome to esimTT. By accessing
or using our services, including but not limited to digital eSIM
provision, mobile applications, and related services, you signify that you have
read, understood, and agree to be bound by these Terms of Service
("Terms"). If you do not agree with any part of these Terms, you are
prohibited from using our services.
Our services include
providing and managing eSIMs (electronic SIM cards)
for mobile devices, enabling users to access cellular networks without needing
a physical SIM card. Unlimited bundles offer 1GB of unthrottled 5G data every
24 hours from the first use. After the 1GB is used, unlimited data is available
at reduced speeds for the rest of the 24 hours.
We
specialize in providing electronic SIM (eSIM)
services that enable your devices to access cellular networks without the need
for a physical SIM card. Our services are designed to provide you with
connectivity solutions that are both flexible and convenient.
To
utilize our services effectively, you are required to create an account and
provide accurate and complete personal information. This process is crucial for
service activation and management.
You agree to use our services
in compliance with all applicable local, state, national, and international
laws, rules, and regulations.
Customers are responsible for
ensuring their devices are compatible with eSIM
technology. Compatibility may vary based on the device's carrier and country of
origin. The customer is responsible for verifying their device's compatibility
from the provided list at the time of purchase.
Customers must complete a
registration process to access and use our eSIM
services. This process is straightforward and designed to ensure a smooth and
secure experience. The following are the critical requirements for
registration:
Personal
Information: Customers must provide accurate and current personal
information, including their first name, last name, billing address, and a
valid email address. This information is crucial for account creation and
communication purposes.
Account
Creation: Customers will create an account on our platform upon providing
the necessary information. This account will manage purchases, track eSIM usage, and access support.
Acceptance
of Terms: Customers must review and accept our General Terms and Conditions
during registration. This acceptance is a binding agreement that the customer
agrees to adhere to our policies and procedures.
Device
Compatibility Check: Customers are responsible for ensuring their device is
compatible with eSIM technology. A list of compatible
devices is available on our website. Proceeding with the registration, the
customer acknowledges that their device is compatible.
After successful
registration, customers can proceed to purchase and activate their eSIM:
Selection of eSIM:
Customers can browse various eSIM options on our
platform, each tailored to different needs and destinations.
Payment Process: Customers can
proceed to payment once the eSIM is selected. We
accept various payment methods, including Credit/Debit Card, Stripe payments,
Google Pay, and Apple Pay. All
transactions are securely processed; the payment currency is in US Dollars ($).
eSIM Delivery: After the purchase, the eSIM will be delivered electronically. Customers will
receive an email with detailed instructions on installing and activating the eSIM.
Activation: Activation of the eSIM is the customer's responsibility. The process
typically involves scanning a QR code and following simple steps. Once
activated, the eSIM will be ready to use according to
the chosen plan.
Support and Assistance: In case of
any difficulties during the registration or activation process, customers can
contact our support team for assistance. Our team is available to ensure a
hassle-free experience.
Payment
Conditions: Services can be purchased using various payment methods,
including Credit/Debit Cards, PayPal, Google Pay, Apple Pay, and Stripe
payment.
Currency: All transactions are
processed in US Dollars (USD).
Security: Transactions are secured
and processed through established payment providers like Stripe.
Inclusivity of Charges: Prices
include all applicable taxes and fees unless specified otherwise.
General
Policy: esimTT shall promptly refund
payments for services that do not function, which are otherwise not usable by
you, or which are no longer needed due to trip cancellation, change of plans,
or any other reason, provided that no data has been consumed by the related
service. Any Prepaid eSIM plan which consumes more
than 5% of the plan's fixed data allowance, or any eSIM plan which consumes more than 100 MB of data over any period of time, will be deemed to have been successfully
provisioned and activated on the network, and will be non-refundable.
Refunds are subject to the
following terms and conditions:
1. In order to receive a refund, you
must submit a request for a refund via email.
2. Refunds may be received in the form
of a credit to the original payment method.
In the case of a refund issued to the original payment method, the
refund will be issued to the original payment method from which the corresponding
payment was received by esimTT, and it will be your
sole responsibility to communicate with your financial service provider in case
of any failure to receive a refund transaction.
3. Only payments made within thirty
(30) days of a submitted cancellation request shall be eligible for a refund.
4. Fraudulent Usage: esimTT holds the right to cancel the purchase if it
suspects any fraud or spam usage.
Jurisdiction: The services provided are
governed by and construed in accordance with the laws of the jurisdiction where
the service provider is based. Any legal actions or proceedings related to or
arising out of these terms and conditions shall be exclusively subject to the
jurisdiction of the courts in this region.
Service
Availability: While the service provider endeavors to ensure the service is
available and uninterrupted, there is no guarantee of uninterrupted service.
The provider is not liable for any interruptions or lack of availability.
Warranty
Disclaimer: The services are provided "as is" without any
warranties of any kind, either express or implied, including but not limited to
warranties of merchantability, fitness for a particular purpose, or
non-infringement.
Limitation of Liability: The service
provider shall not be liable for any indirect, incidental, special,
consequential, or punitive damages, including but not limited to loss of
profits, data, or other intangibles.
Use
of Service: Users are granted a limited, non-exclusive, non-transferable
license to access and use the services for personal, non-commercial purposes as
outlined in these terms.
Data
Protection: The service provider is committed to protecting the privacy
and security of its users' data. Personal information collected is used in
accordance with the company's Privacy Policy.
Consent to Use Data: By using the
service, users consent to the collection, use, and sharing of their data as
outlined in esimTT’s Privacy Policy.
For more information or
assistance with our services, you may contact us through the following
channels:
Email
Support: support@esimtt.com
Business Inquiry: sales@esimtt.com
Non-Transferable: Users cannot transfer or
assign their rights or obligations under these terms without prior written
consent from the service provider.
Service Provider's Rights: The esimTT may assign its rights and obligations to any
affiliate or in connection with a merger, acquisition, corporate
reorganization, or sale of all or substantially all of
its assets.
Service
Activation: Upon successful purchase, the service (e.g., eSIM) will be activated immediately or at a scheduled time
as per the customer's choice. Customers will receive detailed instructions via
email for installing and activating their service.
Accessibility: The service will be
accessible through the customer's account on our website or through our mobile
application. Customers can view and manage their service details under the
designated section (e.g., "My eSIMs" tab).
Compatibility: Customers are
responsible for ensuring their device is compatible with the eSIM technology. A list of compatible devices is available
on our website. By proceeding with the purchase, customers acknowledge and
accept responsibility for compatibility checks.
Service Limitations: While we strive
to offer uninterrupted service, we cannot guarantee that the service will
always be available, timely, secure, or error-free. The quality of the service
may be affected by various factors including but not limited to the customer's
location, device, and network congestion.
Modifications
to Terms: esimTT reserves the right to modify
these terms and conditions at any time. Changes will be effective immediately
upon posting on our website and the related mobile apps. Continued use of our
services after such changes will constitute acceptance of the new terms.
Governing Law: These terms shall be
governed by and construed in accordance with the laws of the jurisdiction in
which our company is registered, without giving effect to Dispute Resolution:
Any disputes arising out of or related to these terms will be resolved through
arbitration, in accordance with the rules of the jurisdiction's arbitration
association.
Intellectual Property: All
intellectual property rights related to the service, including trademarks,
service marks, patents, copyrights, and trade secrets, are owned by us or our
licensors. Use of our service does not grant customers any rights to our
intellectual property.
User Contributions: Any content or
data uploaded by users while using our service remains the user's property.
However, by uploading content, users grant us a worldwide, royalty-free license
to use, reproduce, modify, and display this content in connection with the
service.
Entire Agreement: These terms
constitute the entire agreement between the customer and us concerning the
service and supersede all prior or contemporaneous communications and
proposals, whether electronic, oral, or written, between the customer and us.
Severability: If any part of these
terms is found to be invalid or unenforceable, that part will be modified to
reflect the parties' intention or eliminated to the minimum extent necessary so
that the remainder of these terms will continue in full force and effect.
No Waiver: Our failure to enforce
any right or provision of these terms will not be deemed a waiver of such right
or provision.
Email Support: For any inquiries or support needs, email
us at support@esimtt.com. Our team is committed to providing prompt and helpful
responses.
Business Inquiries: For all business-related questions or
proposals, please direct your emails to sales@esimtt.com. We look forward to
exploring potential collaborations and business opportunities.
Our team at esimTT is dedicated
to ensuring that your experience with our services is seamless and
satisfactory. Whether it's a simple query or a detailed request, we're here to
provide the support you need.